Delivery Information
How Delivery Works
Once your order is ready to be dispatched, you will receive a notification confirming that your parcel has been handed to the carrier. Where tracking is provided by the chosen service, you will be able to monitor progress via the tracking number supplied.
Delivery Requirements
- Safe Delivery: If nobody is present at the delivery address when the carrier attempts delivery, reasonable efforts will be made to leave the parcel in a secure location or with a neighbour, subject to the carrier’s procedures.
- Signature: Some services, or items that are age-restricted, may require an authorised signature upon delivery. In such cases, proof of eligibility may be requested at the point of delivery.
Service Availability
Delivery services and options are subject to availability in your area. Some services may not be offered for certain postcodes or remote locations. Where a specific service is unavailable, alternative arrangements will be applied.
Customer Support
For questions or clarifications related to delivery, or for help with tracking and parcel status, please visit provisionandpan.com’s support pages via the Help & Support section of the site.
General Notes
- Products remain the property of provisionandpan.com until the order has been fulfilled in accordance with our terms and conditions.
- Delivery times and options displayed at checkout are estimates and may vary based on carrier operations and service levels selected.
- Should any carrier be unable to complete delivery as instructed, customers will be contacted with further options to reschedule, redirect, or collect.
Stay Updated
Sign up for updates on new delivery services, product offerings, and support information directly on provisionandpan.com. We aim to provide timely and transparent communication to ensure a smooth delivery experience.